TERMS OF PAYMENT
50% deposit purchase order,
balance Net 30 from date of shipment. The
processing of orders and/or shipment of
orders placed may be delayed if the
deposit is not received with the order or
if customer’s account is in "Past Due"
status.
CREDIT POLICY
All customers of Airport
Seating Alliance must complete a credit
application with current information,
which must be signed by an owner or
officer. A line of credit may be set by
our Credit Department, however the basis
for the line of credit may be changed or
cancelled at our discretion and advance
payment may be required. Any unpaid
balance, upon which payments are not made
according to the terms governing the sale,
will be considered "Past Due" and will
increase by 2% per month, without forfeit
of Airport Seating Alliance right to
payment.
ORDER CHANGES /
CANCELLATIONS
All changes to or
cancellations of orders placed must be in
writing and sent to Customer Service.
Orders may be changed or cancelled without
penalty if Airport Seating Alliance is
notified at least four (4) weeks before
the scheduled ship-date. All order
changes or cancellations made less than
four (4) weeks before the scheduled
ship-date will incur a minimum
change/cancel fee of 15% of net.
Irrespective of when notified, changes or
cancellations are not binding upon Airport
Seating Alliance until Airport Seating
Alliance issues a written acknowledgment
of the change or cancellation. Order
changes are defined as the deletion of
line items or a change in style, color,
quantity or ship-to address. Order changes
that result in a quantity reduction may be
subject to an additional small order
handling fee.
Under no circumstances will changes or
cancellations be accepted on any custom
fabric orders.
TAXES
Airport Seating Alliance
list prices do not include sales tax.
Customer is responsible to remit all such
tax. Airport Seating Alliance requires a
State Resale/Exemption Certification to be
on file at its main office. Sales made
without said Certificate will be charged
the appropriate sales tax.
PRICES
All discounts and list
prices are subject to change without
notice. Prices in effect are those at the
time of order entry. If the requested
Shipment Date is more than 120 days after
the Order Date, Airport Seating Alliance
reserves the right to price said order
based on the current published list price
on the Shipment Date.
STANDARD DELIVERY
Unless otherwise specified,
all orders will ship within 6 to 8 weeks
from the date of order. Unless otherwise
contractually specified, all chairs will
ship with the base and frame disassembled.
Seats can be easily assembled in minutes
with standard tools.
DELIVERY SHORTAGES
Product shortages must be
noted at the time of delivery and reported
to the carrier for correction. Claims
against Airport Seating Alliance for
shortages, errors, etc. must be in writing
and made within three (3) days of the date
of delivery or the customer waives its
right to make such a claim.
FREIGHT CLAIMS
Airport Seating Alliance
will file all F.O.B. destination claims.
In order to receive credit, customer
agrees to cooperate and assist in the
procedures set out by the carrier and
Airport Seating Alliance.
EXTERNAL DAMAGE
If the shipping container
shows any external damage, the customer is
instructed to refuse the product at time
of delivery. If it is a multiple piece
shipment, the customer may refuse only the
damaged items. Airport Seating Alliance
will not issue full credit for returned
product unless the following Action Steps
are taken by the customer:
1. Note damage on the
delivery receipt at time of delivery.
2. Refuse product at time
of delivery.
3. Contact Airport Seating
Alliance Customer
Service within 24 hours of
the attempted delivery and advise them of
the damage.
4. Enter a chargeable
replacement order; credit
will be issued after
the disposition of damaged
product is determined.
CONCEALED
DAMAGE/LOSS
If customer determines that
there is internal damage, not visible at
time of delivery, customer will retain all
packaging materials and take the following
Action Steps within fifteen (15) calendar
days from the date of delivery:
1. Request inspection by
calling local terminal to
report damage.
2. Retain merchandise in
the original box.
3. Call your Airport
Seating Alliance customer
service agent, provide
order and product
information.
4. Get a copy of the
inspection report from carrier.
5. Enter a chargeable
replacement order, credit
will be issued after
the disposition of damaged
product is determined.
COMPLETE PURCHASE ORDER
Purchase orders must
include the following information:
Sold To:
Name/Address/Telephone/Email/Contact
Ship To:
Name/Address/Telephone/Email/Contact
Order Date:
Delivery Date:
Purchase Order Number:
Special Delivery Instructions:
Quantity:
Full Model Numbers:
Total: List/Net
Estimate or Cost Proposal Number
STORAGE
If a customer is unable to
accept a scheduled product delivery,
Airport Seating Alliance, if notified
before the product is placed with a
carrier, shall store the product at the
customer’s expense. Airport Seating
Alliance shall invoice the customer for
the product and monthly storage fees. If a
customer is unable to accept a scheduled
product upon delivery, customer shall be
responsible for placing the product in
storage and bears the risk of loss.
However, payment of the balance due is Net
30 from date of shipment.
RETURN AUTHORIZATION FOR
UNUSED PRODUCT
All returns are subject to
a thirty percent (30%) restocking fee. The
customer must request a Return
Authorization Number through the Airport
Seating Alliance Customer Service
Department within 90 days of product
receipt to return any unused product. If
Airport Seating Alliance agrees to
repurchase the product, the customer must
return it freight prepaid to Airport
Seating Alliance, F.O.B. the original
shipping point or as otherwise instructed
by Airport Seating Alliance Customer
Service. If product is returned without a
Return Authorization Number, Airport
Seating Alliance will notify the customer
of the unauthorized return and the
customer must provide instructions for its
disposition within one week thereafter.
Failure of the customer
to respond within one week
will result in Airport Seating Alliance
right to dispose of the product with no
credit. Return Authorization Numbers
expire (60 ) days after the date of issue.
If the returned product is not in
resalable condition, the customer will not
receive credit for the return. The
customer must promptly provide a purchase
order or other acceptance of fee/credit
reduction as required.
WARRANTY( US, CANADA,
MEXICO ) Limited Warranty.
THE FOLLOWING WAARANTY IS
IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR APARTICULAR PURPOSE.
WARRANTY DOES NOT COVER “CUS-TOMER’S OWN
MATERIAL” (I.E.FABRIC SPECIFIED BY BUYER)
Airport Seating Alliance
warrants on all seating products:
1 Years: Fabric/Cushions
3 Years: All Other Parts
This WARRANTY is applicable
to the initial purchaser only and is
non-transferable. Airport Seating
Alliance warrants that, at the time of
customer’s acceptance, the product will be
in good working order and will be free
from defects in material and workmanship
and does not apply to normal wear and tear
or damage caused by accident, neglect,
misuse or improper installation or
operation. Airport Seating Alliance will
not be responsible for damage due to
service, maintenance, modifications or
tampering by anyone other than a Airport
Seating Alliance authorized
representative. This warranty is based
upon a single 8-hour shift usage only and
shall be pro-rated for double-shift or
triple-shift usage. In the event a product
is defective and Airport Seating Alliance
receives written notice of the defect
within the warranty period. Airport
Seating Alliance, at its option, will
either repair or replace the defective
product. This warranty does not cover
damage caused by a carrier or
transportation of the product from one
location to another, or alterations made
by owner.
LIMITATION OF LIABILITY
In no event will Airport
Seating Alliance be liable to purchasers
for any special, collateral, incidental or
consequential damages however caused,
whether by Airport Seating Alliance
negligence or otherwise.
